Refund policy
Noosa Farmers Markets Return & Refund Policy
At Noosa Farmers Markets, we strive to deliver fresh, locally sourced products directly from our stallholders to your door. Due to the nature of our business, our refund and return policy is limited to specific circumstances outlined below.
Refund Policy
We only offer refunds under the following conditions:
- Unavailable Items: If a product you ordered is unavailable from the stall provider, we will issue a refund for the affected item.
- Delivery Restrictions: If we are unable to deliver to your specified location, we will provide a full refund for your order.
Refunds will be processed automatically to your original payment method within 10 business days of approval. Please allow additional time for banks or financial institutions to process the refund. If you haven’t received your refund within 15 business days, please contact us at info@qldfarmersmarkets.com.au.
Damages and Issues
If you receive an incorrect or damaged item, please inspect your order upon delivery and contact us immediately at info@qldfarmersmarkets.com.au. We will work with you to resolve the issue as quickly as possible.
Non-Returnable & Non-Refundable Items
Due to food safety and handling regulations, we do not accept returns or exchanges on:
- Perishable goods (e.g., fresh produce, baked goods, dairy, meat, seafood).
- Custom or personalised items from stallholders.
- Personal care products (e.g., handmade soaps, beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
Changes & Cancellations
Orders cannot be changed or cancelled once they have been processed. Please ensure all details are correct before confirming your purchase.
Contact Us
If you have any questions regarding your order or refund eligibility, please reach out to our team at info@qldfarmersmarkets.com.au.